Shipping Information
At ChoicePanels, we understand the importance of receiving your materials safely and on time. Our team is committed to efficient order processing, careful packaging, and dependable shipping for industrial sheet materials and custom fabrication orders.
Order Processing & Fulfillment
We work to process and fulfill orders as efficiently as possible.
Standard In-Stock Materials: Orders are generally prepared for shipment within 1–3 business days.
Custom-Cut Materials: Processing times vary depending on material availability, dimensions, and quantity.
Custom Fabrication & Special Orders: Lead times depend on project requirements and will be communicated during the quotation or ordering process.
Orders placed on weekends or holidays generally begin processing on the next business day. Processing times are estimates and may vary.
Order Status & Tracking
Customers will receive order confirmation and shipping updates by email when available.
Once an order has shipped, tracking information will be provided when supported by the shipping carrier.
For order status inquiries, please contact ChoicePanels through our Contact Us page and include your order number.
Our team can assist with confirming order details, fulfillment progress, and shipment information.
Shipping Methods & Delivery
Shipping methods are selected based on product dimensions, weight, destination, and handling requirements.
Orders may ship through standard parcel carriers or freight services for oversized and heavy materials.
Shipping charges and delivery estimates vary by order. Additional fees may apply for special packaging, freight, residential delivery, or liftgate services.
Oversized Materials & Freight Shipping
Large sheet materials, metal plates, glass panels, and fabricated components may require specialized packaging or freight transportation.
Additional handling, palletizing, crating, or oversized shipping charges may apply.
Customers receiving freight shipments should inspect deliveries and document any visible damage upon arrival.
Damaged or Incorrect Orders
If we made a mistake, please contact us right away. We want to make it right!
If merchandise arrives damaged, defective, or incorrect, please contact ChoicePanels as soon as possible.
Include your order number, a description of the issue, and photographs of the merchandise and packaging.
Please retain damaged products and original packaging until the issue has been reviewed.
After reviewing the circumstances, our team will work toward an appropriate resolution, which may include a replacement, exchange, or refund.
Lost or Delayed Shipments
Shipping delays may occur due to carrier operations, weather, or circumstances outside our control.
If your shipment appears lost or significantly delayed, please contact us with your order number.
We will assist with reviewing the shipment status and coordinating with the carrier when appropriate.
Alaska, Hawaii & International Shipping
Shipping availability outside the contiguous United States may vary depending on product type, dimensions, and destination.
Additional shipping charges, customs duties, taxes, brokerage fees, or extended delivery times may apply.
International and specialty shipping arrangements may require a separate quotation.
Return Shipping
Returns and exchanges are subject to our Returns & Exchanges Policy.
Standard returns generally require prior authorization. Custom-cut, fabricated, and special-order materials may not be eligible for return.
Customers are responsible for applicable return shipping charges unless otherwise agreed upon.