Return Policy
At ChoicePanels, customer satisfaction is important to us. We strive to provide quality industrial materials, accurate orders, and reliable service. If an issue arises with your purchase, we're here to help.
1. Order Errors & Damaged Products
If we made a mistake, please contact us right away. We want to make it right!
If you receive an incorrect, damaged, or defective product, please contact ChoicePanels as soon as possible after delivery.
Include your order number, a description of the issue, and photographs when applicable.
Our team will review the situation and work with you toward an appropriate resolution, which may include a replacement, exchange, or refund.
2. Standard Returns & Exchanges
Eligible products may be returned or exchanged within 30 days of receipt, provided they meet the following conditions:
Items must be unused and in their original, saleable condition.
Products must be returned in their original packaging, when applicable.
Materials must not have been cut, altered, installed, or otherwise modified.
Proof of purchase is required.
Customers are responsible for return shipping costs for standard returns and exchanges unless otherwise agreed upon by ChoicePanels.
Original shipping charges are generally nonrefundable.
3. Nonreturnable & Custom Products
Due to the nature of industrial materials and custom fabrication, the following products are generally nonreturnable and nonrefundable:
Custom-cut or cut-to-size sheet materials.
Custom-fabricated or machined components.
Materials modified to customer specifications.
Special-order or made-to-order products.
Materials that have been used, damaged after delivery, or altered.
This includes applicable plastics, metals, composites, ceramics, glass, rods, tubes, and other specialty materials.
Exceptions may be made for verified order errors, defects, or damage attributable to ChoicePanels. Nothing in this policy limits rights that cannot be excluded under applicable law.
4. Return Authorization
Before sending any merchandise back, please contact ChoicePanels to request a Return Authorization (RA) Number.
When requesting a return or exchange, please provide:
Your order number.
The product(s) being returned.
The reason for the return or exchange.
The replacement product requested, if applicable.
Once your request is reviewed and approved, we will provide an RA Number and the appropriate return shipping instructions.
Please clearly mark the RA Number on the outside of your return package.
Do not ship products back without prior authorization.
5. Refunds & Exchanges
Once an authorized return is received, our team will inspect the merchandise to verify its condition and eligibility.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider.
For approved exchanges, replacement merchandise will be arranged based on product availability.
Additional shipping charges or price differences may apply to exchanges.
6. Return Shipping
Customers are responsible for properly packaging returned merchandise to prevent damage during transportation.
We recommend using a trackable shipping service and retaining proof of shipment.
ChoicePanels is not responsible for return shipments lost or damaged in transit, except where required by law or otherwise agreed upon.
7. Contact Us
For return requests, exchanges, damaged merchandise, or order-related questions, please contact:
ChoicePanels
5300 S Boyle Ave,
Vernon, CA 90058, United States
Email: info.choicepanels.com
Please include your order number in all return-related communications.
Our Commitment: We believe in dependable products, straightforward service, and resolving customer concerns fairly and efficiently.